Team EPIC Welcome Packet and Client Agreement

Client Expectations
In the consulting/pageant services industry, our reputation and character are very important to us. To ensure our expectations are aligned, we have put together this document to get you started on #teamEPIC.  

 

Code of Conduct
As an Elevation Pageant and Interview Consulting (EPIC) client, you are not only representing yourself, you are representing us and our brand. We hold all clients, parents, and pageant supporters to a high caliber of character and conduct. Our goal as your coach is to prepare you for life which includes a future job. Therefore, we will hold you to a higher standard. As an EPIC client we expect the following:

• Support all #teamEPIC coaches, clients, and teammates in competition. This means cheering for each other, supporting one another's wins and losses and acting as a team. Never gossip or speak negatively about EPIC, the coaching staff,  and other EPIC team members. 

• Remain professional where anyone can hear you. Avoid gossip and arguments of any nature, especially at competition or in public where other contestants and coaches can hear you. This includes kids with parents at competitions. 

• Cheer for all competitors and speak positively about others. Shut down any negative comments of your family members or supporters immediately if heard in an audience. 

• Use of illegal substances - including underage drinking - is not tolerated. This is especially the case on social media including but not limited to: Snapchat, Facebook, TikTok, Twitter, etc. 

• Ensure social media channels are a reflection of who YOU are and what you want the judges to know. We want all experiences to be ones of learning and growth, which includes your life outside of pageantry. 

• Ensure parents' social media channels are a reflection of the brand you want your daughter’s followers to be proud of. We hold all parents to the same standards. 

• After each pageant, we will want a photo in person with our coaches if we are there. If not please stay in your gown and get a photo with your awards and send it to the coaches. Good sportsmanship will go a long way in your life! Pageants teach you more when you lose than when you win about how to graciously accept defeat that will happen I am sure more in your lifetime. Embrace it! 
   

Communication
We always operate as a team with each client and do our best to respond to you in a timely manner. You can expect a response within 12-24 hours. Please use email to communicate when not on social media coaching elevationpconsulting@gmail.com. We do not monitor this all the time. You can expect a response within 48 hours to email. All clients have a private Facebook Messenger chat that includes our coaching staff, you, and anyone else you desire to be included in your coaching prep.  When applicable, this is where social media coaching and/or video sessions will occur unless otherwise specified by the client. Other options could include Facetime or Zoom if needed. Please let us know 24 hours in advance if your session will not be on FB Messenger.  If you are planning to shop for your wardrobe using your social media coaching, please ensure a coach is available during your timeframe BEFORE you schedule the session at the clothing store.  

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Invoices & Payment
EPIC utilizes an invoicing system through which we bill all of our clients. All payments should occur before sessions can be scheduled. You can pay using card on our system using Square, PayPal which connect directly to the invoice portal. When purchasing a package, if you are using Venmo, you will use the code VENMO to clear out the cost and then send Venmo for the cost to katiecole2512 on Venmo. There will be a fee on top of the invoice to cover usage of the systems. You can select pay later on the a la carte options for Venmo and we will mark paid when received. 

Sessions
Once you pay your a la carte option or package, you may schedule sessions using our scheduler system. A la carte lets you book as you pay. If you have a slot you want that the coach is normally open check in your chat if it is open and we can likely accommodate it. One-on-one sessions are conducted online or in-person, and can be divided into half-hour increments. For clients age 13 and younger, we recommend no longer than half hour sessions virtually to retain their attention span and interest. We expect you will come to sessions prepared, ready to work, and focused. You will have homework between sessions and are expected to work outside of your sessions on items discussed in sessions. 

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For virtual sessions, these should take place in an environment where the client can sit in a chair or has space to walk their patterns. We will ask you to reschedule if you jump onto a session in a car. You would never want to interview for a job in your car, so we expect you don’t prepare in your car for a pageant either. Please communicate with your child (if under 13) that we want to refrain from the emoji face usage on virtual calls. We will ask that they wait until the very end to utilize any tech tools that have become popular. 

 

Availability
We are here to be your biggest supporters, mentors, and cheerleaders! However, it is ultimately your responsibility to utilize services for which you have paid and contact us for scheduling in a timely manner. Our appointment times are limited during busy seasons, and availability is on a first-come, first-served basis. We need you to look at your available dates and times to communicate. 

 

Session Notes
We will take notes during your session via Google Docs which will be shared with you after your first session. This document will serve as an ongoing tool for both you and us to keep track of things we discussed as well as assign homework and to-dos. It is our expectation that you use this document in between sessions. If you do not have a Google email, it may make sense to create one quick to use with us. You can review the document in member login on session notes which will explain where session notes show up. 

 

Parent Guidelines
During our first session, parents may want to be present to help younger clients feel comfortable and confident getting started. During subsequent sessions, it is expected that parents do not participate in the session and are out of eye- and ear-shot whenever possible. Well-meaning parents can actually hinder progress greatly by being overly critical of a child’s answer or performance, creating a bad habit where the child looks to the parent for answers, becoming frustrated by a child’s responses, and/or doing all of the work for the child. Remember, they won’t have you in the interview room, either :) We are happy to address any questions or concerns at the beginning or end of the session.

 

Cancellation Policy and Being on Time
We will make every attempt to give you at minimum a 24-hour notice of scheduling changes, and we ask the same courtesy of our clients. We understand unavoidable things pop up from time to time, but ask that you do your best to not let it become a common recurrence. 

When you book a session in person and are running behind schedule due to traffic time, etc. You will still be tracked for the session booked. For example, you book a 60 minute session and you just got out of dance and are 15 minutes behind. You will still have a 60 minute session of your invoice. When a slot is booked, that means that time cannot be used for another client. We will use discretion in these situations and will let you know if we make a different decision per circumstance. 

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Confidentiality and Limiting Division Contestants
We do not share anything we learn from each client with other clients and the most specifically deals with wardrobe. Any photos or content you send us or we have created is kept strictly confidential between our coaches. We do not limit the number of girls we coach per division. Each girl is coached uniquely and we cannot determine what the judges think. Our goal is to make each girl the best version of themselves when they hit that stage, interview, etc. That is why we firmly believe that limiting contestants doesn’t give you any better chance to succeed pageant weekend.

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